Complaint letter! You can copy/paste or edit

You can use the same info for a call!

Paypal:
Phone (US): 1-888-221-1161

Phone (outside US): 1-402-935-2050

Hours: 6am - 6pm PT

Online (for non-users or logged out - UK bc US site ONLY allows logged in users): www.paypal.com/uk/cshelp/complaints

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July 24, 2025 - 14:19 UTC

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Mastercard:
Phone (US): 1-800-627-8372

Phone (outside US): 1-636-722-7111

www.mastercard.com/us/en/personal/get-support/ask-mastercard.html

Visa:
Phone (US): 1-800-847-2911

Non-US numbers:
usa.visa.com/contact-us.html

Online form:
usa.visa.com/Forms/contact-us-form.html

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How were you able to find the page where you can file a complaint? I looked it up because the online form is only about donations.

And apparently PayPal's own article about it doesn't exist, and the survey button straight up doesn't work.
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Visa:
askvisa@visa.com
Do not include personal information such as credit card details

Source: literally just called them and they said to go through email
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Just a quick heads up for everyone else here, when I called Visa, the customer service person sounded very tired of this kind of thing and gave me an email address instead. I probably shouldn’t post it here for privacy reasons, but just be prepared to do a little bit more legwork.
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what topic should i put the complaint under for MasterCard?
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For the Mastercard US number, I'm unable to access a human representative at all through their menu. It all just keeps leading to the robot again giving automated info about my account
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The number listed for Denmark doesn’t work and the support chat just refuses to give an alternative lol

Scummy ass business
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I'm in the UK, tried to navigate Mastercard's maze of "press blah", but after settling for "payment dispute" it wanted my card number and then tried to redirect the call to my bank. Anyone have advice on getting through?
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If you have more info or suggestions, please @ or dm me!

You can also access all this info in a doc:
docs.google.com/document/d/1MNAdVCogC14dinW4OCnzNX1JkhJdTmUIStzvSROChjo/edit?usp=sharing

I truly believe we can help make this right, but ONLY if we work together!

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I sent emails to all the major payment processors. So far, no response from Mastercard/Visa at all, a bot reply from Paypal, and either a copy/pasted reply from stripe or something that implies a real human at least looked at my complaint.
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Further update on stripe's response to my complaint, as I sent another email responding to their initial reply. You may decide for yourself whether it is written by a person or a bot, but at the very least, it is a reply and not complete radio silence.
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I would call them, but I struggle really bad with phone stuff, sorry everyone. If you're thinking of emailing them, though, consider calling instead! It will have a much greater impact than the email will.
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You might know better than me, but I'd recommend people call in the case of paypal rather than email - especially given you have to be logged in I would be worried about individualized retaliation.

Also, thanks for making this thread - having my income evaporate overnight has me pretty miffed.
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The reason I included the UK link instead is you don't have to be logged in + there is an official complaint form - I def recommend submitting there regardless of location

Calling is DEFINITELY more effective, but not everyone has the time/ability

And I'm sorry to hear about your situation 💔
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Hi! Just to add context: I was able to submit a complaint through paypal.com without being logged in.

(Thank you very much for the links and letter template!)
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Can you share how you got through? The only thing I can seem to see is the "message us" which gives a "log in" pop up and also is just an AI chat bot and not a complaint submission
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I don't know if I may have made a mistake during the submission process, I recieved this email today by Paypal
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The instructions Paypal emailed me take you to their AI Chat bot
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📌 thanks for this!
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The US site just straight up does not have a "Submit a complaint" option. But I submitted through the UK site instead.
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Yep! That's why I have the UK site listed. The US site only lets you submit a complaint when logged in via their messaging option. Absolutely terrible
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I didn't realize it, but PayPal gives you a lot of pushback when talking about adult content. Visa pretends to listen, but PayPal fights you on complaining about the policy
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How can I contact them in the U.S.? If Paypal is run by bigots who refuse to acknowledge and protect LGBTQ minorities, I'd like to take my business elsewhere.

Also, I'd highly recommend alternative forms of payment.
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Yeah I'm not surprised. They absolutely will have to listen if we all contact them though!
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