How were you able to find the page where you can file a complaint? I looked it up because the online form is only about donations.

And apparently PayPal's own article about it doesn't exist, and the survey button straight up doesn't work.
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A lot of googling! And the complaint form I only found on the UK site - if you're logged into PayPal prior to following the link it'll just redirect you to your country's page unfortunately
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Oh, well then yeah, in the US it seems I can only complain via the donations complaint page. Can't seem to contact a general complaint desk.
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