Think Paypal got rid of the ability to put in a ticketed complaint.
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Sorry can you elaborate? I used this earlier and it worked, and I just double checked and was able to get to the submission page again

What's the issue you're running into?
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This whole section from your instructions does not exist, it might be because I am situated in Canada.
There is no options to file a complaint that isn't about a payment dispute, and the page that used to lead to their own "how to file such complaint" has been deleted.
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