"Being locked out of online accounts due to forgotten passwords or difficulty verifying your identity" is the one most people answered yes to. I don't think my BritCard is going to allow me to access my email - and if it does, fucking hell, that's even worse.
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Q2: "Some are suggesting the government should introduce a new app, allowing instant access to a range of public services. For each of the following features, can you say whether you would or would not want the function to be included if such an app were introduced?"
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This is followed by a list of general administrative things - reporting potholes, registering to vote, applying for benefits - which can generally already be done online and don't need digital ID.
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