I don't know if this helps, but I wrote some very simple scripts when calling to complain. I see a lot of information going around, and it made it difficult for me to form my thoughts on what to say. Feel free to use and adjusts as needed.

docs.google.com/document/d/13CSWPrWsS4S-Sokq3iqg7zXlDf1FsbRyhIshzW5Jjjk/edit?usp=sharing
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Thank you for sharing this! Putting together a call script absolutely has been on my list but I haven't gotten to it yet - if I don't have time soon, would it be alright if I included yours in the doc instead?
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Yes, you can use it your doc. Make any adjustments to the examples if need be.
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