I recently tried to buy a product from a company that clearly uses a lot of AI. The experience included them not sending my order, randomly sending extra orders, and then falsely trying to lock me into a subscription I didn't request. It was a disaster.

April 11, 2026 - 13:54 UTC

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Same.
It's aggravating.
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AI has even ruined simple online product search. I was on a plant nursery store site looking for a specific geum variety (Google results the store appeared as having this type of plant) but their search kept returning “No results for keyword ‘gym’”.
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There was a really interesting New Yorker article recently on AI. Apparently Anthropic has given Claude control of a vending machine in their office. It's been basically a disaster too. But the promise is clearly that AI will eventually take of most management jobs, and we'll all be the stockers.
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I won't do business with any company that requires interaction with AI. Lina Khan has just made unsubscribing as easy as subscribing in NYC. She has done this under Biden, too, but Cankles cancelled it.
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Good luck avoiding it unless we get legislation.
I recently got a subscription renewal from the New Yorker(!) telling me my subscription rate had been set by AI surveillance (my state requires them to tell me) which had been studying my buying habits, I guess. Funny thing, my rate was doubling...
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Hahaha randomly sent an extra order 🫢
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Next time, have your AI do it.
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Son of Anton knows what you need
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Yesterday I got notice from LinkedIn of academic articles added to my site info

NOT mine.

hey may exist, and another psychiatrist with the same name may have been an author, but it ain't me babe - and anyone seeing it would think I'm stealing credit.

Class action, anyone?
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The less friction there is to create and run a business, this seems inevitable.
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I was dealing with an AI on the phone recently about a delivery issue. Exasperated, I said, "I give up!" I was immediately transferred to a nice human woman who resolved my issue. Giving up may become my new life hack.
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Thank you for fixing me of my occasional interest in this product.

Grove Co. did the same thing to me (signed me up for a sub without my permission), but this was pre CS chatbots so I fixed it with a call. I was about as pissed as you are over shitty hot chocolate. It’s the principle of the thing!
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The employees should form a union
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Sam's Club AI customer service screwed up my online refund twice, sending FedEx to my house to pick up products that had never been delivered. I had to demand that I speak to a human "advocate" to finally get it fixed.
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The thing that pisses me off the most about AI hype is when failures like this are met with "We just need to AI harder."
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Let me tell you this story. It is a story about Moonbrew, a company that is firmly rooted in tech world garbage and customer abuse. @edzitron.com
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So, let's start with where I screwed up. I saw a bunch of Instagram ads for a natural hot chocolate sleep aid and I jumped on it. Lesson learned. A takeaway for me here was to avoid brands that primarily exist on social
media and try things in stores.
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This is an excellent thread and we have all been there!!!
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"you clearly had a tone in mind and stuck to it." 👏👏👏👏👏👏👏👏👏👏👏
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