If you (or a QA person, or beta testers) don't find an edge case first, then a customer will eventually. Some customers are understanding of bugs (especially if you react quickly to fix them), others are not ...
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Do you have a system or a set of questions for mapping out edge cases?
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Not really but that sounds like a good idea. Maybe QA pros have such a list. But it's often very context dependent. Example:
- I made some spooky audio play in levels easy.
- Then I made a list of where to clean it up as the screen has several exit points.
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