Jira is good for commonly repeated tasks and not a whole lot more, realistically.

When I was an escrow analyst, it was perfect for keeping track of customer reports of unpaid taxes or insurance, for quick investigation and fixing. Since the mortgage space utilizes third parties for this stuff

August 21, 2025 - 23:28 UTC

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we had to rely on them for the correct information a lot of the time. But most people aren't going to unprompted give their insurance companies the correct mortgagee-payee clause, so for insurance, our third parties might not even be aware you have insurance. And since they let US know what needs
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paying, if they don't even know you have insurance, they can't tell us to pay it! So the customer calls in because THEY got a call or email from their insurance, confused about why we aren't paying it, and now we have to rush down a fix for it to keep their insurance from lapsing.
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